Privacy Policy
Introduction
DONMAH Cleaning LLP is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal data when you engage with our cleaning services, use our website, or contact us directly.
Information We Collect
We may collect and process the following types of personal data:
- Contact Details – Name, address, telephone number, and email address.
- Service Information – Details related to cleaning requirements, access instructions, and property details.
- Payment Details – Invoicing address, bank account details (if applicable).
- Employee Information – For job applicants or contractors: CVs, references, proof of ID/right to work, etc.
- Website Data – IP address, browser type, and cookies when you use our website.
How We Use Your Information
We use your data for the following purposes:
- To provide and manage our cleaning services.
- To respond to enquiries and provide quotes.
- To manage billing, payments, and accounts.
- To comply with legal obligations (e.g., record-keeping for tax purposes).
- To improve our services and customer experience.
- For recruitment and personnel administration (employees and contractors).
Legal Basis for Processing
We process personal data under the following lawful bases:
- Contractual necessity – To fulfil our agreement with you.
- Legitimate interests – To operate our business efficiently and effectively.
- Legal obligation – To comply with applicable laws and regulations.
- Consent – Where required, e.g. for marketing communications.
Sharing Your Information
We will never sell your personal information. We may share your data with:
- Our employees, contractors, and subcontractors to provide services.
- Professional advisors (e.g., accountants, legal consultants).
- IT service providers (e.g., hosting, email).
- Regulatory or law enforcement bodies, where legally required.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including:
- Service provision records – 6 years (for tax and legal purposes).
- Enquiries and quotations – 12 months.
- Job applications (unsuccessful) – 6 months.
Your Rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data.
- Object to or restrict our processing of your data.
- Withdraw consent (where applicable).
- Lodge a complaint with the Information Commissioner’s Office (ICO).
Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- Secure password-protected systems
- Limited access to data by authorised staff only
- Secure data disposal methods
Cookies and Website
We use cookies to improve website functionality and performance. You can manage your cookie preferences through your browser settings.
Changes to This Policy
We may update this policy occasionally. Any changes will be posted on our website with the updated revision date. We encourage you to review this policy periodically.